Paul is the owner and founder of Acara Management and has run the company and team since formation in 2012. Special talents – drummer, scuba diver and fishkeeper!

Rachel is our chief block manager. She ensures leaseholders and freeholders are given a first class service and our blocks are well maintained. Special skills; embarrassing everyone with her organisational prowess.

Lauren looks after our tenancy management department. She will ensure the team delivers excellent service and results for landlords and tenants. Nillo's best mate Special skills; speaks Klingon and Elvish.

Curtis has worked in the building trade for several years. He is one of our hands-on members of the team who spends most of his time out and about visiting the properties we manage to inspect, diagnose problems and complete all those important odd jobs to keep residents happy. Special skills - making himself busy and bypassing pleasantries.

Sandra helps keep us financially ship shape - which is 90% kicking everyone repeatedly for their receipts. She manages to raise invoices, do book keeping at the same time as creating automations on our custom property management platform. There are so many hidden talents, we can't make this page long enough. But if we reach a dead end with something, Sandra has probably read a book or done a course on it.

Nicole oversees customers needs and wishes. She excels at delivering excellent service and results for landlords and tenants! Special skills: painting faces and keeping morale high!

Mick, or if you want to annoy him - Michael, or MickMickMickMick, is our principle inspector - raising standards of management and living right across London daily. He has extensive experience in reactive and planned maintenance, previously working at Surrey University's large campus. Special skills - egg and spoon racing, and football dad.

Andreas hails from the direct opposite side of the globe. He couldn't get further away from home without leaving the planet. We assume he really hated Lord of the Rings and we try not to bring it up. What we do know - is he's a legend and knows the Haka. He also knows painting, drilling, building, lifting, hammering, wiring and all manner of helpful stuff. Special skills - the Haka and escapologist.

All hail King Julian! No one can ever not like Julian. Although his wife tries, still no. He will probably remain the most liked person. An experienced property manager - if you're a prospective client reading this wondering who you're going to get - keep you fingers crossed for Julian. Special skills: being simultaneously 8 and 38.

If you're in a bad mood, just ring Kwame and everything will be alright because he's the nicest man in the world. He's also a very practical, and experienced block manager. You're in good hands with Kwame, plus you get to say 'Kwame' a lot, which is a great word to say. Like Squish or Yuzz-a-ma-Tuzz. Special Skills: BBQ King.

David is the owner and founder of Acara Residential - the lettings arm of the Acara Property Group. He has a lengthy and successful career in estate agency, holding top level positions in large agencies in London. He has considerable expertise and knowledge of the property industry as a whole. David runs Acara Residential alongside Acara Management as part of the Acara Property Group. Special skills; ice breaking

Sanaa speaks 16 languages or something silly. We assume MI5 let her go because they suspected she was a double agent but they couldn't prove it. We'll never know. Another excellent block manager - you're in luck should you like conversing in Flemish. Special Skills: It's a state secret.

Muriel supports all our block management clients - working behind the scenes to grease the wheels. When you experience excellent service - it could well be because of Muriel. Even if it isn't at Acara. Coffee came as a large instead of medium? - Muriel probably did it. Special Skills: Scuba Diving and Weaving (at the same time).

Carlos hails from the exotic Brazil. Why he left the tropics for our weather, we have no idea. He hasn't learnt that in English yet and Google translate still doesn't answer the question adequately for us and we're still left wondering. Special Skills: never not happy.

Fernanda works closely with Carlos and also Hails from Brazil. She did explain why, and it's roast Chicken. That we understand.

Robinah is our happy-go-lucky, friend to everyone, dedicated concierge at one of our block instructions. She is like an oracle - if Robinah doesn't know - no one knows. You know? Special Skills: impressive utilisation of metaphor and understated efficiency

Nillo's experience in HR is questionable, but what he lacks in knowledge he makes up for in enthusiasm and love. We asked him if he would prefer a role as a mascot or welfare officer, but apparently not. HR is his calling. As well as balls of all kinds.