Facilities Management


Facilities Management

Please reach out to us about facilities management of your office building, hotel, restaurant, retail or other commercial building. We offer a hybrid model of management and maintenance and are able to put together a bespoke package for the right level of service for you.



We have a comprehensive service level agreement which can be tailored to meet your needs to specify contracted in-scope works, help desk, hard and soft services. We build service credits into the agreement for accountability and first class results driven service.

Example In-Scope Services

  • Hard Facility Management Services
  • Heating Ventilation and Air Conditioning (HVAC) Services and Solutions
  • Commercial Lighting
  • Plumbing
  • Commercial Painting and Decorating
  • Building Fabric Maintenance
  • Mechanical and Electrical Services
  • Roof Installation and Repairs
  • Building Services
  • Commercial Estate and Landlord Management


Soft Facilities Management Services

  • Cleaning Services
  • Landscaping and Ground Maintenance
  • Winter Gritting
  • Manned Security Services
  • Pest Control
  • Catering
  • Concierge
  • Mailroom
  • Waste management
  • Resource booking
  • Office Interior refurbishment


Planned Facilities Management Services

These services are scheduled, on a regular basis, at periodic intervals, to ensure proper functioning of systems, with periodic checks and updates.

  • Emergency lighting and fire Detection
  • Heating and Ventilation Maintenance
  • Portable Appliance Testing
  • Water hygiene treatment
  • Property Compliance works


Emergency Services

Reactive maintenance and repairs are carried out after equipment becomes faulty, and these services focus on repairing the equipment to operating conditions.

  • Drainage and flood damage
  • Joinery Services
  • Responsive Building Fabric Maintenance
  • Emergency electrical services
  • Responsive Locksmith services
  • Emergency plumbing services
  • Emergency Roofing repairs.
  • Administrative services
    • (i) Where necessary preparing an annual draft budget, agreeing this with the Client and then submitting demands and collecting any charges in accordance with any sub-lease, or other legal documentation relevant to the property.
    • (ii) Operating a client bank account to be utilised for all incoming and outgoing financial transactions.
    • (iii) Making payments to suppliers, contractors, insurers, superior Lessor and other as may be appropriate.
    • (iv) Administering building and other insurances.
    • (v) Producing year-end financial reports, passing them on to the Client’s accountants/auditors. Answering reasonable enquiries from accountants/auditors.
    • (vi) Liaising with and monitoring any on-site staff employed directly by the Client. B: these do not include any matters relating to employment contracts, pensions or payroll.
    • (vii) Arranging and monitoring maintenance contracts for all plant and equipment.
    • (viii) Engaging required contractors and effecting necessary subsequent monitoring.
    • (ix) Attending to normal routine enquiries from sub-tenants as necessary.
    • (x) Making visits to the Property as necessary, to ensure proper day-to-day running and to inspect as to general condition.
    • (xi) Financial reporting to the Board.

Example of Out- of Scope Services

These services are not provided in the ordinary course of business and are chargeable on a time-spent basis or as agreed between the Parties. These add-on services are optional and provided at the discretion of the Manager, upon individual requests.

  • Mobilisation of new sites
  • Contractor performance management
  • Property Inspections
  • Benchmarking site costs
  • 24/7 Helpdesk
  • Analysis of potential reductions on service charge maintenance costs
  • Design for Management
  • Vacant Property Management
  • Recruitment & Employment Service
  • Adverse weather and winter maintenance
  • Specialist cleaning
  • Waste management solutions
  • Electric vehicle charging points
  • upkeep of infrastructure
  • building surveys
  • architects
  • intrusive surveys
  • Planning consulting
  • Planning Submission
  • Private building inspector
  • CGI Renditions
  • Quantity surveying
  • Problem solving
  • Interior design
  • Refurbishment
  • Court attendance
  • Major works
  • Supervision of major works
  • Dealing with breaches of the lease
  • Dealing with historic issues related to the Property.





What is Facilities Management?

Facilities management (FM) focuses on the efficient and effective delivery of support services for the organisations that it serves. It ensures the functionality, comfort, safety, and efficiency of the built environment by integrating people, place, process, and technology. Here are key components and functions of facilities management:

  1. Building Maintenance and Operations: Ensuring that all aspects of a facility are maintained and operational, including HVAC systems, plumbing, electrical systems, and general building upkeep.
  2. Space Management: Optimizing the use of space within a facility, including planning for new layouts, managing office space, and coordinating moves and changes.
  3. Health and Safety: Implementing and maintaining safety protocols to ensure a safe working environment, complying with local regulations and standards, and managing emergency response plans.
  4. Sustainability: Promoting energy efficiency, waste reduction, and sustainable practices within the facility to minimize environmental impact.
  5. Security: Ensuring the security of the facility and its occupants, including managing access control, surveillance systems, and security personnel.
  6. Vendor Management: Overseeing contracts and relationships with external service providers, including cleaning services, maintenance contractors, and other suppliers.
  7. Budgeting and Cost Control: Managing the financial aspects of facility operations, including budgeting, forecasting, and controlling costs.
  8. Technology Integration: Utilizing technology to improve facility operations, including building management systems, automated maintenance scheduling, and data analytics for performance optimization.
  9. Support Services: Providing additional services that support the core business, such as mailroom operations, food services, and reception.
  10. Compliance: Ensuring that the facility complies with all relevant laws, regulations, and industry standards.

Facilities management is essential for ensuring that physical assets and services support the core business objectives, providing a safe and productive environment for employees and visitors.

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